Collect WhatsApp Reviews Straight From the Chat
WhatsApp reviews are reviews a customer leaves by simply replying to a message — no form, no separate app, no login. RatingWall supports this two ways: a free wa.me link that opens the customer's own WhatsApp with a pre-filled message (works the moment you sign up), and a connected WhatsApp Business Account for fully automatic sending, native in-chat replies, and broadcast campaigns.
Once a WhatsApp Business number is connected, a customer's text, voice note, or video reply becomes a review automatically — matched to the right contact and request, with consent collected right in the same conversation.
What's included
Native send to contacts
Select contacts on a collection link and send the review request template directly via the WhatsApp Cloud API, in one click.
Automatic inbound processing
Text, voice, and video replies become reviews without any manual step — voice and video are transcribed automatically.
Consent recorded in-chat
After a review arrives, RatingWall asks the customer to reply "YES" to allow their name to be published — tied to that exact message, with one reminder if there's no reply within 72 hours.
Broadcast campaigns
Send a templated message to all contacts or a tagged segment, immediately or scheduled, with live delivery/read tracking and automatic STOP/opt-out handling.
How it works
1. Connect (optional) or share a link
Start with a free wa.me link, or connect your WhatsApp Business Account for automatic sends.
2. Customer replies in-chat
Text, voice note, or video — inside the WhatsApp conversation they already opened.
3. Consent is captured
A quick "reply YES" confirmation is recorded against the exact message.
4. It's published
Once approved, the review appears on your Wall of Love — with the original language transcribed and translatable.
Frequently asked questions
Do I need a WhatsApp Business Account to collect WhatsApp reviews?
No — a simple wa.me link works immediately with just a RatingWall account. Connecting a WhatsApp Business Account (WABA) adds automatic sending, native in-chat replies, and broadcast campaigns.
Is customer consent required before publishing?
Yes — RatingWall automatically asks the customer to reply "YES" after their review arrives, and that reply is recorded against the exact message before anything can be published.
What if a customer wants to stop receiving messages?
Replying STOP (or a common variant) opts them out immediately — they get one confirmation and are excluded from every future request or campaign until they message in again.
Can I send review requests to many contacts at once?
Yes — broadcast campaigns target all contacts or a tagged segment, sent immediately or scheduled, with delivery and read status tracked per recipient.