A Reviews Platform Built Around How Customers Actually Reply
RatingWall collects customer reviews the same way testimonials come in — text, voice, or video, over WhatsApp or a simple web link — but treats them as structured feedback, not just marketing quotes. Every review is automatically tagged by AI as positive, negative, a feature request, a bug report, a success story, a case study, a suggestion, or a question, so you can see patterns, not just individual comments.
A weekly (or on-demand) AI-generated Executive Intelligence report clusters that period's reviews into top requested features, top complaints, competitor mentions, sentiment breakdown, and a short list of recommended actions — turning raw reviews into something a founder or team lead can actually act on.
What's included
AI category and sentiment tagging
Every review is automatically classified — positive, negative, feature request, bug report, and more — with a confidence score.
Full moderation control
Approve, reject, archive, edit, or bulk-delete reviews from one filterable queue — Pending, AI suggested, Approved, Published, Rejected, Archived, or All.
Multi-language display
Reviews are translated into any of 50+ supported languages worldwide, automatically or on demand, for a visitor on your public Wall of Love.
Executive Intelligence reports
A weekly AI summary rolls reviews up into top complaints, top requests, competitor mentions, and recommended actions.
How it works
1. Ask for a review
Over WhatsApp, a QR code, or a shared web link.
2. It's captured and categorized
AI tags sentiment, category, and any feature or competitor mentioned.
3. You moderate
Approve, reject, or archive from a single queue — bulk actions included.
4. Trends surface automatically
Executive Intelligence reports summarize what customers are actually saying, week over week.
Frequently asked questions
What happens to negative reviews?
They're collected and categorized like any other review, visible only to you in the moderation queue — you decide whether to publish, archive, or reject each one.
Can I get a summary of what customers are saying?
Yes — the Intelligence dashboard generates a weekly (or on-demand) executive report clustering reviews into top requests, complaints, competitor mentions, and recommended actions.
Can I bring in reviews I already have somewhere else?
Yes — WhatsApp chat exports, CSV, Excel, and plain text files can all be imported and parsed into reviews ready for moderation.
Are reviews translated for visitors who speak a different language?
Yes — reviews are translated into your configured target languages automatically on approval, and a wall visitor can request an additional language on demand.