Step by step

How to collect testimonials on WhatsApp

Your customers already have WhatsApp open. Here's how RatingWall turns a reply into a published, translated testimonial — no forms, no logins, no chasing.

Start free
Two ways to connect

Start with just a link — connect the Business API only if you want to

You do not need a Meta Business account, a WABA, or a Phone Number ID to start collecting testimonials on RatingWall.

Start here — no setup

Just a link

Works the moment you sign up. No Meta Business Manager, no app review, no Phone Number ID — RatingWall builds the link for you.

You tap "send" Opens your own WhatsApp Customer taps the link Recorded on RatingWall
  • Just your RatingWall account — nothing to connect
  • Works for text, voice, and video replies
  • You send it yourself with one tap, or share the QR code instead
  • Included free, on every plan
Optional — for scale

WhatsApp Business API

Connect Meta's Cloud API so RatingWall can send and receive automatically, right inside the WhatsApp thread — no link for the customer to tap.

You connect your WABA RatingWall sends the template Customer replies in-chat Captured automatically
  • A Meta Business Manager account
  • A WhatsApp Business Account (WABA) ID
  • A Phone Number ID and access token, issued by Meta
  • Unlocks automatic sends, native in-chat replies, and broadcast campaigns

Most businesses start with a link — it costs nothing and works today. Connect the Business API later, only if you want fully automatic sending or broadcast campaigns to a contact list.

The flow

1. Send a request

Share a wa.me link, scan-a-QR-code link, or (once connected) send an approved WhatsApp template automatically.

2. They reply naturally

Text, a voice note, or a short video — whatever's easiest for them, right inside the WhatsApp conversation they already opened.

3. It's transcribed and translated

Voice and video replies are transcribed automatically and can be translated into any language your Wall of Love needs to speak.

4. Consent is recorded

A quick WhatsApp confirmation ("Reply YES to allow us to publish this") captures consent tied to the exact message.

5. You approve it

Every testimonial lands in a moderation queue — nothing goes live without your review.

6. It's published

Approved testimonials appear on your embeddable Wall of Love instantly.

yourbrand.com/wall-of-love

Example — a Wall of Love for a fictional skincare brand, showing text, voice, and video testimonials side by side

★★★★★

My skin has never looked better. The vitamin C serum is a staple in my routine now — I noticed a real glow within two weeks.

PPriya
★★★★★
🎥 Video reply
1:12

Ordered on a Tuesday, it was at my door by Friday. The packaging alone felt like unwrapping a gift.

AArjun
★★★★★

Great products overall, though I wish the moisturizer came in a bigger size. Support sorted an exchange for me in minutes.

MMeera
★★★★★
🎙️ Voice reply
0:38

Went through three other brands before finding this one. My sensitive skin finally stopped reacting to anything.

RRohan
★★★★★

The support team actually cares — someone followed up a week after my order just to check how my skin was doing.

KKavya
★★★★★

Bought it as a gift for my sister and she hasn't stopped talking about it since. Ordering one for myself next.

FFarhan
Collect testimonials like these — start free

Frequently asked questions

Why WhatsApp instead of email?

In India, SEA, and LATAM, WhatsApp is where SMB customer relationships already live. An email review request competes with a crowded inbox; a WhatsApp message doesn't.

Can customers send video testimonials?

Yes — a short video reply is downloaded, transcribed, and can be shown with captions on your Wall of Love alongside the raw clip.

What languages are supported?

Testimonials are transcribed in whatever language they were spoken or written in — Sarvam AI covers 22+ Indian languages, Google covers everything else — and can be translated into any of 50+ supported languages worldwide.

Do I need a Meta Business account or WhatsApp Business API to start?

No. wa.me links and QR codes work immediately with just a RatingWall account — nothing to connect. A WhatsApp Business Account (WABA), Phone Number ID, and access token from Meta are only needed later, if you want automatic sending, native in-chat replies, or broadcast campaigns.